Shipping and Returns
Greatspace Technology HK Limited provides shipping and return services for all orders placed on rfvapparel.com. This document outlines the shipping process, return eligibility, refund timelines, and procedures for damaged or defective items. All customers are bound by this policy when making a purchase.
Shipping Policy
Orders are processed and dispatched within the company's standard processing timeframe. Shipping times vary based on the destination and the selected shipping method. Greatspace Technology HK Limited does not guarantee specific delivery dates. Customers receive a tracking number once the order has been dispatched. Tracking information is sent to the email address provided at checkout. Shipping costs are calculated at checkout based on the destination and the weight of the items. International shipping may be subject to customs duties and taxes, which are the responsibility of the customer. Greatspace Technology HK Limited is not responsible for delays caused by customs clearance or carrier issues. Customers are responsible for providing accurate shipping information. Greatspace Technology HK Limited is not responsible for orders shipped to incorrect addresses provided by the customer.
Returns Policy
Greatspace Technology HK Limited offers a 14-day no-reason refund policy. Customers may return any eligible item for any reason within 14 days of receiving the order. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging with all tags attached. The buyer completely bears the return shipping costs. Greatspace Technology HK Limited does not provide prepaid return labels. Return shipping costs are non-refundable. The 14-day return period begins on the date the customer receives the order. Customers must initiate the return process within this period by contacting Greatspace Technology HK Limited. Customers must ensure that all return items are properly packaged to prevent damage during transit. Greatspace Technology HK Limited is not responsible for items lost or damaged during return shipping.
Return Process
Step 1: Contact Greatspace Technology HK Limited via email at [email protected] or by phone at +852 4687 9312 to request a return authorization. Provide the order number and the reason for return. Step 2: Pack the items securely in the original packaging. Include all accessories, tags, and documentation. Step 3: Ship the package to the following address. The recipient must be Greatspace Technology HK Limited, the contact phone is +852 4687 9312, and the specific return address is ROOM B, 8/F, CHEONG MING BUILDING 72 CHEUNG SHA WAN CHEUNG SHA WAN KOWLOON HONG KONG. Step 4: Provide Greatspace Technology HK Limited with the tracking number for the return shipment. Step 5: Greatspace Technology HK Limited will inspect the returned items upon receipt. If the items meet the return conditions, a refund will be processed. If the items do not meet the conditions, Greatspace Technology HK Limited will contact the customer to discuss further options.
Refund Timelines
After Greatspace Technology HK Limited receives and inspects the returned items, the refund will be initiated. The refund arrival time is at least 14 days from the date of inspection. This means the refund may take 14 days or longer to appear on the original payment method. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Customers should check with their local financial institution for specific processing times. Greatspace Technology HK Limited is not responsible for delays caused by payment providers or banks. Refunds are issued to the original payment method only. Greatspace Technology HK Limited does not offer store credit or cash refunds for online orders. Refunds are processed in the original currency of the purchase. Currency conversion fees or bank fees are not covered by Greatspace Technology HK Limited.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date the customer receives the order. Customers must contact Greatspace Technology HK Limited at [email protected] or +852 4687 9312 within this 7-day period. Provide photos of the damaged or defective items and a description of the issue. Claims submitted after 7 days will not be accepted. This policy perfectly matches the Terms of Service. Greatspace Technology HK Limited will review the claim and may offer a replacement, repair, or refund at its discretion. The customer bears the cost of return shipping for damaged or defective items unless Greatspace Technology HK Limited specifies otherwise.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that are used, damaged, altered, or missing parts are not eligible for return. Greatspace Technology HK Limited does not accept returns for items that do not meet these conditions. Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. Greatspace Technology HK Limited reserves the right to refuse any return that does not comply with this policy.
Contact Information
For any questions regarding shipping or returns, contact Greatspace Technology HK Limited. Email: [email protected]. Phone: +852 4687 9312. Address: ROOM B, 8/F, CHEONG MING BUILDING 72 CHEUNG SHA WAN CHEUNG SHA WAN KOWLOON HONG KONG. Website: rfvapparel.com.